I am Mark

Dynamic IT Professional | Telecom & IT Solution Architect with 14+ years of extensive experience in Telecom, IT, and software development. I specialize as a Solution Architect designing, implementing, and optimizing solutions across multiple domains within BSS/OSS platforms and Siebel CRM. Experienced in Siebel Call Center, Sales Applications, and Siebel Power Communications, I help businesses streamline operations, enhance customer experience, and drive digital transformation.

Expertise includes Siebel IP 20.6, Workspace, Siebel Migration Tools, EAI, Webservices, Siebel Open UI requirements, Mobile Sales Applications, Siebel Configuration, Workflows, e-Scripting, Integration, Siebel Product Configurations & Pricing, TTD documents, and Solution Design documents.

Additional experience: Siebel L2/L3 Support, SRS, High-Level Design (HLD), Low-Level Design (LLD), Acceptance Test Documentation, and end-to-end Siebel project delivery.